The Organization Competency Model For Change Management

There is a saying that change is the only constant in business. Organizations that do not plan and implement change management programs are relatively stagnant, and their projects have limited success. A number of internal and external factors require organizations to develop the effective change management system needed for a successful organizational transformation to achieve its goals in the coming period. Establishing a change management system affects strategy, projects, culture, operational structure, people and processes. Therefore, the development of an integrated change management program is crucial to motivate and initiate the organization and to make it operationally ready to implement change. Change management in an organization should be established at three levels: organization, project, and individual, with a synergy of competencies across all three levels ensuring an important prerequisite for efficiency and effectiveness. The paper describes the results of research on the digital transformation projects for cases of organizations that have or do not have integrated change management program. Also paper research related competencies at all three levels: organizations, projects and individuals. The main result of the comparative analysis are guidelines and recommendations on how to develop competencies in change management and establish an integrated change management system in project management.